Please note that perfumes are non-returnable or non-exchangeable once opened or used.

You can return or exchange any product within 14 days of the date of receipt, provided it is in its original condition and original packaging. You can find full details on the 'Return and Exchange Policy' page on our website.

At Fathi Ibrahim, we are committed to providing high-quality products and a reliable shopping experience. This return and exchange policy has been prepared to guarantee your rights as customers and to provide effective solutions in case you are not satisfied with the product.

1. Return and Exchange Period

• Opened or used perfume products cannot be returned or exchanged.
• Products custom-made according to customer request cannot be returned or exchanged.

The customer has the right to request a return or exchange of any product purchased from our website within 14 days from the date of receiving the order.

2. Return and Exchange Conditions

To ensure acceptance of a return or exchange request, the product must meet the following conditions:

• Product Condition: The product must be in its original condition, with no signs of use or installation.
• Packaging and Accessories: The product must be returned in its original box and packaging with all accessories and parts that came with it upon receipt.
• Warranty Certificate: For products that come with a warranty certificate, such as watches, it must be returned with the product in its original condition to ensure acceptance of the return.

3. Request Submission Procedures

To submit a return or exchange request, please follow these procedures:

• Contact Customer Service: You can contact us through social media platforms or the phone number listed on the "Contact Us" page on the website.
• Provide Data: Please provide us with the order number, product name, and a precise description of the condition or reason for the return or exchange request. In cases of damaged or defective products, it is preferable to attach clear photos or a video clip illustrating the problem.
• Arrange Collection: Our team will arrange for the product to be collected from the customer via the shipping company, after verifying that the product meets the return conditions.

4. Handling Special Cases

• Defective or Damaged Products:
• In case of receiving a product with a clear defect or damage resulting from the shipping process, please inform us within 24 hours from the date of receipt.
• We will be responsible for replacing the product with a new one completely, including all shipping costs.
• Note: No product showing evidence of attempted repair or modification by the customer can be accepted for return.
• Returns for Personal Reasons:

In case of returning the product due to a change of mind or disinterest for any other reason, the product will be returned without shipping fees.

• Exchanges for Personal Reasons:

In case of exchanging the product due to a change of mind or disinterest for any other reason, the product will be exchanged without shipping fees for the first time only.

In case of repeated exchange requests, the exchange will be made with shipping costs borne by the customer, as long as this is not the first exchange request.

5. Refunds

• After receiving and inspecting the product by the quality team to ensure it meets the conditions, the refund process will begin.
• The refund process takes up to 7 business days, depending on banking procedures.

We understand your request, but our return and exchange policy does not cover some used products. The product must be in its original condition to ensure acceptance of the return or exchange process.

Once the returned product is received and inspected, the refund process takes 7 business days. This depends on banking procedures.

Yes, if the product has a warranty certificate, it must be returned with the product in its original condition to ensure the return process is accepted.

We apologize, but products custom-made according to customer specifications cannot be returned or exchanged.