Ibraq Diamond Blue Eau de Parfum Collection for Unisex 75ml offers a luxurious fragrance experience that combines variety, sophistication, and elegance in one beautifully curated set. Designed for fragrance lovers who appreciate versatility, this collection features three distinctive scents suitable for different moods and occasions.

The set includes Sapphire Leather, featuring rich notes of leather and amber for a warm and refined character; Palace Rose, an elegant blend of rose, musk, and soft woods that embodies timeless sophistication; and Blue Diamond, a refreshing composition of citrus, aquatic accords, and sandalwood that delivers a modern and uplifting fragrance experience.

Diamond Blue Collection provides a diverse selection of fragrance styles ranging from fresh and vibrant to warm and sophisticated, making it suitable for both men and women. Its versatility allows you to choose the perfect scent for everyday wear, special occasions, or memorable moments.

Beautifully presented and thoughtfully composed, this collection is an excellent choice for gifting or for expanding your personal fragrance wardrobe with premium scents that reflect luxury and refined taste.

With Fathy Ibrahim, discover a curated collection of luxurious Arabian and international fragrances that celebrate quality, elegance, and exceptional craftsmanship.

Return & Exchange Policy

At Fathy Ibrahim, we are committed to delivering high-quality products and a reliable shopping experience. This policy is designed to protect your rights and clearly explain the return and exchange process.

Note: Returns or exchanges are not accepted once the product packaging has been opened.

1. Return & Exchange Period

You may request a return or exchange within 14 days from the date you receive your order.

The period starts from the day after the delivery date confirmed by the shipping provider.

2. Conditions for Return & Exchange

To ensure approval of your request, the following conditions must be met:

Product condition

The item must be unused, undamaged, and in its original condition.

Packaging & accessories

The product must be returned in its original packaging, including all accessories and included items.

Warranty card (if applicable)

For items such as watches, the warranty card must be included with the return.

3. Non-Returnable / Non-Exchangeable Items

Perfumes

Due to health and safety reasons, perfumes cannot be returned or exchanged if the packaging has been opened or used.

Custom or made-to-order items

Any product specially prepared or customized for the customer cannot be returned or exchanged.

4. How to Request a Return or Exchange

You can submit your request through one of the following methods:

A. In-Store Return / Exchange

Visit any Fathy Ibrahim branch with the product and your invoice or order number.

The item will be inspected on-site, and if it meets the conditions, the request will be processed immediately with no additional fees.

B. Online Request (Website or Customer Service)

Step 1: Submit your request

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  Log in to your account and go to your orders
  
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  Select the order and choose “Return” or “Exchange”
  
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  Or contact customer support via social media or the phone number listed on the “Contact Us” page
  

Step 2: Provide required details

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  Order number
  
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  Product name
  
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  Reason for return/exchange
  
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  Clear photos or video of the product condition
  
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  Refund payment details (bank account / Instapay / e-wallet) if applicable
  

Step 3: Pickup & inspection

Our team will arrange a courier pickup.

After inspection, if the product does not meet the conditions, the request will be declined and shipping fees will be charged to the customer.

5. Special Cases

Defective or damaged items

If you receive a defective or shipping-damaged product, please report it within 24 hours of delivery.

We will replace it with a new item at no cost, including shipping fees.

Note: Items showing signs of repair or modification by the customer cannot be accepted.

Personal return requests

If you change your mind or no longer want the product:

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  Returns are accepted with no shipping fees, if all conditions are met
  
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  If conditions are not met after inspection, shipping fees apply
  

Personal exchanges

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  First exchange is free of shipping charges (if conditions are met)
  
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  Additional exchanges or failed-condition items will incur shipping fees
  

6. Refunds

Once the returned item is received and inspected by our quality team, refund processing begins.

Refunds may take up to 7 business days, depending on banking procedures.